Everything you need to know about how we send your order and how returns work. If anything is unclear, email info@khorone.co.uk and a real person will help.
Dispatch & delivery
Orders are packed and dispatched within 1–2 working days. We deliver to United Kingdom addresses via a tracked Royal Mail service, and you will receive confirmation and tracking by email. Delivery typically takes a further 2–3 working days after dispatch. Free UK delivery on orders over £50.
Your right to cancel
Under the UK Consumer Contracts Regulations you may cancel your order and return unopened items within 14 days of receiving them, for any reason. To cancel, email us with your order details and we will confirm the return address.
Returns of supplements
For health and hygiene reasons, sealed food supplements can only be accepted for return if they are unopened and unused, in their original packaging. This does not affect your legal rights where an item is faulty, damaged or not as described.
Refunds
Once we receive and check your return, we refund to your original payment method within 14 days. Where the whole order is cancelled under your statutory right, this includes the standard delivery cost. Return postage is your responsibility unless the item was faulty or sent in error.
Faulty or incorrect items
If anything arrives faulty, damaged or not what you ordered, contact us within 30 days and we will arrange a replacement or full refund, including any postage costs.
Contact
KHOR ONE Ltd — registered in England & Wales. Delivery and returns queries: info@khorone.co.uk.